For the purposes of these terms:
We and Us means Dynamic Client Solutions (DCS) Ltd who will provide the service to you.
You means the Learner/Candidate receiving the services.
Course/Programme means an online distance learning course.
Course Materials means the materials relating to any one course, together with all revision and updates made by us, which may be in any format and which are required by the candidate to complete the course.
2. Cancellation of Course
Your statutory right under the Consumer Contracts Regulations June 2014, which implement the Consumer Rights Directive in UK law, allows 14 days from entering into a service contract in which you can cancel it. This means that you have 14 days from your enrolment on a course to request cancellation. To avoid any misunderstandings, emails or telephone cancellations are not acceptable and you must send the letter by recorded delivery. After the 14 days have elapsed we cannot accept any course cancellation under any circumstances and all the fees are payable. No refund of deposit or stage payments will be made if the student withdraws later than this.
Outstanding fees must be paid in full.
If you withdraw from a course, you will be charged a Withdrawal Administration fee of GBP £250
Registration fees are non-refundable.
If, while already studying a course with Dynamic Client Solutions (DCS), you wish to transfer to another course which is of a lesser value, Dynamic Client Solutions with NOT refund the difference, if any, will be made. Dynamic Client Solutions (DCS), will only contemplate a refund of any difference if the request to change course is made within 14 days of enrolment.
3. Fee Payments
Study Fees must be paid according to the payments schedule agreed when you enrol with us. Please note that this also applies during informal or formally arranged interruptions to your course of study.
If a learner has chosen to pay their fees by instalments, we will require debit / credit card details for payments. The credit / debit card will be charged on 1st of each month with the scheduled payment instalment, for the duration of the issued payment plan. All information is held confidently and securely, and is destroyed after the student has finished their payments. There will be a £100 administration fee charged for the instalment option.
We can ONLY accept PayPal/ debit / credit card payments for instalment payments. We do not accept any other forms of payment for instalment payments. A payment form MUST be completed and returned to the Accounts Department before you are enrolled on the course.
When payment has been agreed by way of an instalment plan, you agree to make the required payment on the dates agreed from the outset. In the event of a payment not being received, you agree to pay the sum due within 24 hours of being notified or an administration fee will be applied.
Interest will be charged on late payments under the Late Payment of Commercial Debts (Interest) Act 1998.
Should your payment not be received within 7days from the due date, then you will be in breach of contract and the full amount owing for the course will become due for immediate payment.
If necessary, a Debt Recovery Agency will be appointed to recover outstanding payments. The Debt Recovery Agency will apply further costs for the collection of the amount owing. Once your account has been passed to a Debt Recovery Agency, you will deal solely with the Agency. Once you have been passed to a Debt Recovery Agency, you will not be able to re-enrol on any of our courses.
Learners who withdraw after they have officially started the course, or are formally withdrawn from their programme, will be required to pay all outstanding fees for the course. To avoid any doubt, you have entered into a legally binding contract to pay the course fees in full and any additional fees where appropriate.
4. Postal and Courier Charges
Initial Postal and Courier charges are included in the study fee, and paid for by us when sending study materials and certificates. However, please note that if the study materials or certificate are returned to us, due to: you providing an incorrect or inadequate address, or the study materials or certificates are not being picked up from a notified collection point, or you changing address during the delivery period, you will be charged for the cost of re-sending the materials and or certificate.
5. Interruption of Studies
During the course, you may experience personal difficulties and can temporarily stop or delay your studies, for a period of up to 3 months, this must be agreed by our enrolment department. An Interruption of Studies form must be completed to formalise this arrangement. Please note that retrospective approval for a formal interruption of studies will not be allowed.
If you fail to restart your studies after a period of 6 weeks from your restart date you will be deemed to have left the course.
A maximum of 3 months interruption of studies can be taken during the period of the course if you are studying for a Diploma .
You can only apply for an interruption of studies after 3 months from your official course start date.
Interruption of studies applies only to Diploma level courses.
During any informal or formally arranged Interruption of Studies, stage payments must continue to be paid, as agreed at the start of the course.
6. Assignment Submission Deadlines
All candidates must submit their assignments according to the deadlines on the time table, emailed at the start of the course. A candidate can apply for extensions on their assignment submission deadlines, but they can only apply for two extensions for the duration of their course and can only do this if they are studying at Certificate or Diploma Level. Candidates can apply for up to 2 weeks extensions on two assignments for the duration of their course. When learners/candidates are granted an extension, this does not affect future assignment deadlines.
Extensions must be given officially by Enrolment Services.
Should you not submit an assignment to us for a period of longer than 2 months, you will be deemed to have withdrawn from the course, and will not be eligible for a refund of fees paid. Any outstanding fees must be paid.
It may be possible, in the case of exceptional circumstances, supported by the provision of satisfactory evidence, to allow you to restart the course. You will be required to pay a re-start fee of £250.
We cannot re-start you on your course if you have been out of contact for 3 months or more.
The final decision about re-starting Learner’s will be entirely at the discretion of the Senior Management Team.
If you are found guilty of plagiarism, submitting coursework which is not your own work, you will be removed from the course. Fees already paid will not be refunded, and any outstanding fees will remain due for payment.
9. Other Terms
Please note that we can only communicate with the learner/candidate directly enrolled with Dynamic Client Solutions (DCS), we cannot communicate with any third party.
All coursework and questions must be uploaded to your tutor via the upload facilities provided
If you have a complaint, concern or criticism about any services we offer, please contact us at firstname.lastname@example.org
11. Data Protection
This privacy statement applies to any personal data you may give to us Dynamic Client Solutions (DCS) Ltd. We collect any personal data you may give us when you begin your course. We will also collect contact details from prospective learners. We maintain data on your transactions with us as well as your use if our services.
The personal information which we hold is held securely.
12. Transferring the Course
We are unable to transfer a course to a third party.
We retain the sole discretion concerning whether we will allow you to transfer to another course. If we allow you to transfer to another course, the total fees paid toward the discontinued course may be offset against the cost of the new course; no refund of any differences will be made. If the new course is more expensive than the discontinued course, the balance should be paid in full. There will be a transfer fee of £200. You may also be charged a re-registration fee for the awarding body of that course.
13. Learner/Candidate Behaviour
Dynamic Client Solutions (DCS), will not accept any inappropriate behaviour directed at any member of staff under any circumstances. This includes bad language and threats via email, in writing, over the telephone or in person. Dynamic Client Solutions (DCS), reserves the right to remove the learner from their course, with no entitlement to a refund of fees, payment for any outstanding fees will be required in full.
The use of the Dynamic Client Solutions (DCS) Ltd Web Site is subject to these terms and by using the site www.dcstraining.co.uk and any websites related to Dynamic Client Solutions (DCS), you show your agreement to such terms.
16. Awarding Bodies
Dynamic Client Solutions (DCS), Ltd reserves the right to change the awarding body we use for qualifications and will always offer an equivalent or better qualification.