Customer Service

DCS Training - Essential Customer Service Skills to Secure the right Job
Training to Employment

Essential Customer Service Skills to Secure the Right Job

Duration: 2 weeks. Cost: Fully funded or £250 if co-funded. Location: Online event. Overview: Customer experience has fast become a top priority for businesses and 2021 will be no different. Excellent Customer Service is therefore essential to every business. Our ‘Essential Customer Service Skills to Secure the Right Job’ course will equip you with essential, transferable skills and knowledge to ensure you are in the best possible position to secure the right job for you in your chosen sector. [read more]

DCS Training- NCFE Level 2 Certificate in the Principles of Customer Service
Funded Short Courses

NCFE Level 2 Certificate in the Principles of Customer Service

Duration: 4 weeks. Cost: Fully funded or £250 if co-funded. Location: Online event. Overview: If you work in customer service, this course can help you improve your skills and make sure every customer has a great experience. You will increase your awareness of how to understand and meet customers’ needs, as well as learn how to improve your performance using feedback and how to successfully promote products and services. [read more]